Post a note about a place’s muzac-free/muzac-fouled status on Trip Advisor

With the holiday season now starting, many people will glance at Trip Advisor to check up on a hotel or restaurant. If you have recently visited a place free of piped music – or conversely one polluted to the rafters with it – say so clearly and prominently on Trip Advisor. If enough people praise a place for not having piped music, or conversely criticise it for having it, this should encourage the managers concerned to go or to remain muzac-free. All power to the customer!

Click on the link below.

Braehead Shopping Centre trial a Quiet Hour today 14th June 10am

Scottish shoppers will not be the only people delighted by the news that Braehead Shopping Centre, King’s Inch Rd, Glasgow G51 4BN is trialling a Quiet Hour today from 10am in the malls ‘to reduce potential stress for shoppers with the condition [autism]. Retailers are participating by turning off music and any flashing lights to create a quieter and calmer atmosphere in the centre and make the environment less overwhelming for people with autism.’  This is the second time in just over a month that such a trial is being carried out, after ASDA went quiet for one hour in a Manchester branch. It indicates that retailers are waking up to the reality that a great many people (far more than those with autism) find piped music in shops and shopping malls disturbing. Coupled with the news that M&S has stopped its piped music permanently, this is good news. Shop in peace while you can – and press other shops and shopping malls to follow Braemore’s shining example.


Marks and Spencer stops its piped music!

From Wednesday 1st  June all branches of Marks and Spencer will be free of piped music, following a decision by its executive. ‘We’ve listened to customer feedback, and the licence to play music in all our stores has now been cancelled with effect from 1st June 2016′  said Gary Bragg. This decision, which will save Marks and Spencer money, is the result of years and years  of determined campaigning by Pipedowners and other people, who have refused to be fobbed off with bland dismissals. Marks and Spencer remains the UK’s biggest chain store, a national institution. So this is a great day for all campaigners for freedom from piped music.

Millions of customers will be delighted by this news. So will thousands, probably tens of thousands, of people working in M&S who have had to tolerate non-stop music not of their choice all day for years. Congratulate the management, especially the new CEO Steve Rowe,  by emailing M&S at

Now we can shop in peace!


A new inner group of Pipedowners is being set up to campaign more vigorously. It aims to recruit a smallish number of members who have the time and energy to respond rapidly  whenever alerted to a new issue, threat or opportunity. By emailing or tweeting  concertedly, even small numbers of us can have a real impact.  If you are interested in joining the Happy Few  (and also a member),  contact Pipedown at   All email addresses will be treated as confidential.

Congratulate Steve Rowe head of M&S on giving up its muzac, and ASDA on its Quiet Hour Experiment


Steve Rowe has just become the new CEO of Marks and Spencer. He has marked his new approach by announcing that from 1st June all branches will be stopping their piped music. They have ‘listened to customer feedback’ and come to a sane decision. Congratulate him by writing to   or try the chairman Robert Swannell

The postal address is: Marks & Spencer Group plc, Waterside House, 35 North Wharf Road, LONDON W2 1NW  

And congratulate ASDA, a notoriously muzac-polluted chain. It is experimenting with having one Quiet Hour per week (on Saturday) when all the music, televisions and even escalators will be turned off in one of their Manchester stores for the benefit of autistic customers. Urge them to extend the experiment  to all their other stores and other times, and to consider making such quiet universal (though escalators do need to run.) The person to write to is Andy Clarke

New Zealand Pipedown starting up?

Susan Davis is hoping to start up a New Zealand Pipedown. It is very early days yet for the new group so please contact Pipedown UK  for her e-mail address if you live in – or often visit – New Zealand and would like to be involved. We can then send you her contact details.

And remember: Charles Wetherbee, the renowned violinist, is considering co-founding Pipedown USA. If you live in the USA or Canada and hate piped music, contact him


Quiet gyms/swimming pools competition

People go to gyms and to swimming pools for their health’s sake, to boost their physical and mental well-being. So it seems perverse if not self-defeating that many gyms and pools are filled with pounding non-stop music. Some people like – even  need – this music to get them going, but for others it is an acoustic nightmare, causing real stress. In gyms, inescapable piped music is totally unnecessary. Anyone can bring in their own personal choice of music – which may differ totally from that of their neighbour’s in the gym – and listen to it while pounding away at the machines. Those who don’t want any music should be able to work out in peace.

For swimming pools, the problem is rather different, for few personal music systems are waterproof at present. But all pools should instead offer well advertised quiet periods when those who hate piped music can come and swim in peace.

So Pipedown is holding a competition to find quiet gyms and pools across the UK.  Do send in suggestions. When enough have been collected, we shall announce a winner to an expectant world. (If it turns out that there are no quiet gyms or pools, we shall announce that too.)

Halifax & Shropshire local groups starting up

Kenneth Close is starting up a local group based in Halifax (in Yorkshire, not Canada NB.)  Members living in or anywhere near Halifax who are interested can contact him at   (Membership of the group is of course free to Pipedowners.) Yorkshire Pipedowners: join Kenneth Close and start rolling back piped music in Yorks!



And Phil Fairclough who lives near Telford in Shropshire is also interested in getting a local group up and running. Contact him at if you live in or near Shropshire. 

As the amazing progress of the Quiet Edinburgh & Glasgow group in recent years shows, local groups can make a real impact. They allow members to meet (even if only electronically), discuss local issues and take local action – something Pipedown UK itself cannot do.  By meeting and talking to other Pipedowners living nearby, members realise they are not lone voices but make up a large section of the general population maddened by piped music. Mutual encouragement and support is far more feasible at local, rather than national, level.



Pipedown USA?

Pipedown UK frequently gets despairing requests from people in the USA asking if there is an American chapter (sister group) of Pipedown in the US. There currently is not but there could be and should be!  Pipedown in Britain was founded by ordinary individuals enraged by the  unwanted spread of piped music, not by an act of God (or Parliament).  The same happened in Germany, where Pipedown Deutschland  is now the second largest national Pipedown.  The problem of inescapable canned music is at least as bad in America as in Britain or Germany.

Charles Wetherbee, the renowned violinist, is considering co-founding Pipedown USA. If you too hate piped music, contact him

Pipedown UK is very happy to give advice and encouragement to sister groups but cannot fight battles in countries thousands of miles away where problems may be quite different. (The situation in Spain, where Comer sin Ruida, or Dining without Noise, has been recently founded, differs from that in Britain, for example.)

Quieter shopping malls: the Birmingham Experiment

The Bullring in Birmingham, home to one of Britain’s largest shopping malls, has been experimenting with quieter music. For years pounding pop music has filled almost every corner and shoppers, of all ages and tastes, have had to tolerate it or leave. Now an experiment by Hammerson, which runs several shopping malls across Britain and is thinking of phasing out music because of its effect on shoppers, has shown that replacing clamourous loud music with softer ambient music – not blended ‘muzak’ but a sound closer to the sea – influences shoppers positively. They move less rapidly and seem to spend more. The results are still tentative but suggest that less noise equals more sales, at least initially. Pipedowners might prefer no background music at all but this sea music is better than, say, canned Vivaldi and certainly an improvement. But it would be interesting to see the effects of no music at all. Julian Treasure, chairman of the Sound Agency, is involved in the experiment.