M&S is installing piped music in more and more of its stores as part of its modernisation programme. 

If allowed to continue unchecked, soon every branch will be filled with piped music, tormenting not only customers but also staff, who often also hate it but  dare not say.

Now is the time to write in protest to M&S HQ below - only such direct protests are logged by M&S, who ignore all local protests. 

The person to email is Marc Bolland, CEO.

marc.bolland@marks-and-spencer.com

Richard Hill-Brown is starting a new subgroup (open to all) to campaign against the curse of intrusive, irrelevant and often deafening piped music on television documentaries.  He may set up an on-line petition. Do contact him at richardhb@btinternet.com if you hate this pollution of often excellent programmes.

As muzac in shops reached its normal pre-Christmas cacophony, Carol Midgley exploded in The Times for 20 December 2012. She  called 'the musical torment of customers a method of mind control', a 'conspiracy' to 'make shopping hellish' which is in fact driving more and more shoppers onto the Internet. She likened the muzac at Tesco  to 'being waterboarded by festive sewage.' 'I've said it before and I'll say it again', she wrote, 'when it comes to torture by [piped] music, Abu Ghraib could take some tips from Debenhams.'  Quoting the recent (2011) survey which found half shoppers left a store because of the muzac, she called for retailers 'to chuck those festive CDs on the fire.'  (In Tesco muzac is common at Christmas but not usually at other times, which may perhaps allow their poor staff to regain their imperilled sanity.)

In The Daily Telegraph on 4 February 2013 Jake Wallis Simons  laid into an 'abomination which was both pernicious and deeply offensive and no less so for its ubiquity in our society' - piped music. He found the muzac in the Chesil Rectory, Winchester,  an 'insult to diners' that  'cheapened the dignity  of the restaurant'. He concluded: 'Piped music is a menace which must be confronted and destroyed once and for all. Never mind stepping in dog poo; piped music is siphoning poo into our brains all the time. It is high time we united in protest and stood firm against the tyranny of muzac.'